Case Study: Aligning Complex Stakeholders Through Evidence-Led Co-Design

This engagement demonstrates Luminaire’s repeatable approach in practice: Research → Engagement → Strategy → Behaviour Change → Programs & Systems → Outcomes

Categories: 

Stakeholder Engagement

Capability & Capacity Uplift

This case study demonstrates Luminaire’s integrated approach — combining IAP2-aligned stakeholder engagement, original research and behaviour change design — to align complex, multi-stakeholder systems around evidence-led action.

Working across government, industry and delivery partners, Luminaire designed and facilitated structured, evidence-led co-design to surface constraints, behavioural drivers and shared priorities. The work built confidence, ownership and readiness — creating the conditions required for effective piloting, adoption and future scale.

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Context

System-wide change in complex environments requires alignment across multiple stakeholders — including government agencies, delivery partners, industry participants and suppliers — each operating with different incentives, constraints and priorities.

For behaviour change and pilot initiatives to succeed, shared understanding and ownership must be designed, not assumed.

Luminaire was engaged to design and facilitate evidence-led co-design — creating the conditions required for collective confidence, endorsement and adoption.

The Challenge

The challenge was not willingness to participate, but how to align diverse stakeholders without slowing progress.

Key issues included:

• fragmented understanding of the problem and potential solutions

• varying levels of capability and confidence across participants

• risk of consultation fatigue without tangible outcomes

• the need to ensure engagement informed real decisions, not just input

  
  

What was required was a structured, defensible engagement approach that directly informed solution design and pilot readiness.

Luminaire’s Role

Luminaire acted as engagement architect and integrator — responsible for designing how engagement would inform evidence, strategy and future action.

Our role spanned:

• Research: grounding engagement in evidence and baseline insights

• Engagement: designing IAP2-aligned co-design processes

• Strategy: ensuring engagement outputs informed solution pathways

• Behaviour Change: identifying behavioural drivers, barriers and incentives

• Programs & Frameworks: translating insights into usable design inputs

What We Did

Luminaire acted as engagement architect and integrator — responsible for designing how engagement would inform evidence, strategy and future action.

Our role spanned:

• Research: grounding engagement in evidence and baseline insights

• Engagement: designing IAP2-aligned co-design processes

• Strategy: ensuring engagement outputs informed solution pathways

• Behaviour Change: identifying behavioural drivers, barriers and incentives

• Programs & Frameworks: translating insights into usable design inputs

Outcomes

• Stronger alignment across complex stakeholder groups

• Engagement outputs that directly informed pilot and framework design

• Increased confidence in proposed interventions

• A repeatable engagement model suitable for future system-wide initiatives

Why This Matters

This case demonstrates how Luminaire designs engagement as a strategic asset — enabling evidence-led decisions, shared ownership and scalable action in complex systems.