This website (Site) is operated by Luminair Pty Ltd ABN 40 628 811 003 (we, our or us).  It is available at www.luminair.com.au and may be available through other addresses or channels.

This Privacy Policy sets out how we collect and treat your personal information. "Personal information" is information we hold that is identifiable as being about you.  By using this Site, you agree to the Privacy Policy of this website, which is set out on this web page.

 

Luminair does not operate outside of Australia - if you are outside of Australia, please make your own assessments about your privacy in accessing this site.
 

Our Site may contain links to other websites not owned or controlled by us. Luminair cannot accept responsibility for the conduct and privacy practises of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that web site and its privacy statement.

Collection of your personal information

There are many aspects of the Site which can be viewed without providing personal information, however, for access to Luminair’s customer feedback and contact features you are required to submit personally identifiable information. This may include, but is not limited to, your name and contact details.

Personal information about visitors to our Site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such personal information to provide you with information or services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, or respond to surveys and/or promotions. We may also collect any other information you provide while interacting with us electronically or in person and when we provide our services to you. 

We may also receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. 

Sharing of your personal information

We may occasionally engage third parties to provide services on our behalf, including but not limited to handling enquiries or processing transactions. Those companies will be permitted to obtain only the personal information they need to deliver the service. Luminair takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible by law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

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Use of your personal information

Luminair may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

For each visitor to reach the Site, we may collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

The Site is not intended for use by minors in that the nature of our business is not intended for minors. However, parental supervision is not a requirement. Any information provided to us by a minor will be treated in the manner described in this Privacy Policy.

 

Cookies

Cookies are very small files that a website uses to identify you when you come back to the website and to store details about your use of the website. We may, from time to time, use cookies on our Site to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads. These ads may appear on this Site or other websites you visit. 

You can choose to reject cookies by changing your browser settings. Please note, however, that Cookies may be necessary to provide you with some features of our Site. 

Security of your personal information

Luminair is committed to ensuring that the information you provide to us is secure. However, no method of data transmission over the internet, or method of electronic storage, is 100% secure, and the transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Our employees and contractors are obliged to respect the confidentiality of any personal information held by us. However, Luminair will not be held responsible for events arising from unauthorised access to your personal information.

Changes to this Privacy Policy

Luminair reserves the right to make amendments to this Privacy Policy at any time, and all modifications will be effective immediately upon our posting of the modifications on our Site. This Privacy Policy should be reviewed periodically so that you are updated on any changes. 
 

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. 
 

We will endeavour to take all reasonable steps to keep secure any information that we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

If you would like a copy of the information that we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at Welcome@Luminair.com.au. Luminair reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

If you wish to update your preferences or unsubscribe from any email lists, please direct your request to Welcome@Luminair.com.au.
 

Contacting us

Luminair welcomes your comments regarding this Privacy Policy. If you have any questions or comments about this Privacy Policy or our privacy practices, or wish to lodge a complaint, please contact us via email at Welcome@Luminair.com.au.